Privacy Policy

This policy explains how Bebax collects, uses, and protects your personal information when using our ride-hailing service.

Information We Collect

• Account Information: Name, phone number, email, profile photo
• Location Data: Pick-up/drop-off locations, trip routes
• Payment Details: Payment method, transaction history
• Device Information: Device ID, IP address, GPS data
• Driver Information: Vehicle details, license, insurance documents

How We Use Your Information

• Matching riders with drivers
• Processing payments and refunds
• Route optimization and fare calculation
• Safety and security verification
• Service improvements and analytics
• Emergency response and support
• Legal compliance and fraud prevention

Sharing Your Information We share information with:

• Drivers (trip details, contact info)
• Payment processors
• Emergency services when required
• Legal authorities when mandated
• Service providers under strict confidentiality

Data Security

• End-to-end encryption for personal data
• Secure payment processing
• Regular security audits
• Access controls for staff
• Incident response protocols

Account Deletion

• Request account deletion through app settings or email privacy@bebax.com
• Deletion includes: personal information, trip history, payment details
• Some data retained if required by law or for pending transactions
• Process takes up to 30 days
• Deletion is permanent and cannot be reversed
• Active trips/payments must be completed before deletion
• Downloaded app data should be removed manually from device

Contact Us Questions about privacy? Contact us at: 

Email: privacy@bebax.com 

Website: https://bebax.africa/policy/privacy-policy